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Returns Policy

We hope that you’re please with your purchase from thecameracentre.net. However, we do understand that occasionally you may need to return goods to us. We’ve set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk).

We reserve the right to inspect the goods and verify any fault(s) and/or any damage.

Goods Become Faulty During Use

If your goods become faulty after delivery, we strongly recommend that you contact the manufacturer directly for a warranty repair or replacement. This is often the quickest way to have a fault resolved. For example, in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience. Alternatively you can contact us directly if the goods do not conform to the contract made between us.

Please note that in some cases it may be disproportionately costly to repair the goods, and so where this is the case, then you will receive replacement goods. Where any faulty goods are to be returned to us, then please ensure that you read our Return of Faulty Goods: Packaging Guidelines(below).

Goods Not As Order

If you receive goods from us that differ from what you have ordered, then we strongly recommend that you notify us as soon as possible.

Goods Or Order Duplicated

In the event that that your order or goods have been duplicated by mistake, then please notify us as soon as possible.

Cancellation and returns

You may return any unopened item within 7 days of receiving it, for a full refund. You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order.

  • We only refund delivery costs if the return is as a result of our error
  • We cannot refund or exchange an opened item unless it is faulty , or if the item was sent to you through our error

Your order must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examines the product you must have done without damaging or marking the product in any way). It should be returned with the original box, packaging and accessories. Any ‘Free Gifts’ received with the product must also be returned.

We cannot cancel your purchase when:

  • You return your product without a proof of purchase
  • There is a contract for services with the product and you have started using the services (this would include e.g. a mobile phone subscription, but not a Customer Support Agreement);
  • The goods were a special order to your specification

Return of Faulty Goods – Delivery Items

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the product must be:

  • In otherwise ‘as-new’ condition
  • Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

This promise does not include faults caused by accident, neglect, misuse or normal wear and tear. This includes liquid and physical damage to LCD screens, for example.

How we test returned items

We test every single return. If a returned item is found not to be faulty by our independent test centre we will return the item to you and you will be liable for the postage. Postage costs will depend on the item. We will not refund postage for items found to be in good working order.

Return of Faulty Goods: Packaging Guidelines

What you need to do to ensure that goods being returned to us are adequately packaged. In Brief...

  • If you're returning something to us it's important that it is packaged correctly so that it does not get damaged during transit.
  • We therefore suggest that you package the item in its original packaging (assuming that you have the packaging and it is still intact).
  • Where it's not possible to use the original packaging, please ensure that the goods are sufficiently packaged and cushioned to protect against any reasonable shocks, puncturing, scratching or damage that may occur during carriage, handing and/or sorting.

Further information...

Please note that it is in the interest of all parties to ensure that any faulty goods being returned to us are sufficiently packaged to protect against loss and/or damage during carriage, handling and/or sorting. Therefore, when you intend to return any faulty goods, we strongly recommend that you do so in their original packaging (assuming that the original packaging is not damaged).

Where it is not possible to use the original packaging, then we would be most grateful if you would package and cushion the goods to provide protection against any reasonably predictable shocks, puncturing, scratching and/or damage that may occur during carriage, handling and/or sorting, although we accept that you do not have an obligation to do so.


The Camera Centre, 72 Commercial Street, Lerwick, Shetland, ZE1 0DL, Tel: 01595 694345, Fax: 01595 693759 OPENING HOURS: MON to FRI - 09:00am to 05:00pm : SAT - 09:00am to 05:00pm

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